Academic Helper

Support

How can we help you?

Get help with Academic Helper — browse guides, report issues, or reach the SoftEdge support team by phone and WhatsApp.

SoftEdge Technology Ltd

Report an issueView documentationOpen CMS panel
Support channels

Choose how to get help

Self-service guides, in-app tickets, or direct contact with our team.

WhatsApp support

Best for quick questions and issue reports with screenshots.

+880 1749-254444

Phone support

Speak with our team during business hours.

+880 1749-254444

Documentation

Step-by-step guides for every module and workflow.

Browse guides

In-app support tickets

Logged-in staff can add and track tickets inside the CMS panel.

Open CMS panel

Self-service

Popular help topics

Quick links to documentation for common school operations.

Getting started

Sign in, dashboards, and first steps in the school panel.

Roles & permissions

Why menus differ between users and how access is granted.

Fees & accounts

Payslips, collections, donations, and daily reports.

Attendance

Daily marking, leave workflow, and attendance reports.

Exams & results

Marks entry, admit cards, tabulation, and grand final.

SMS messaging

Send SMS, templates, phone book, and delivery status.

Printing & reports

Print-friendly pages, PDF export, and Excel import tips.

Report an issue

Before you contact support

These details help us resolve your issue faster.

  • Confirm your school name and the module where the issue occurs (e.g. fees, exams, attendance).
  • Note the exact error message or attach a screenshot if possible.
  • Check whether your user role has permission for that menu — ask your school admin if needed.
  • Review the relevant documentation section — many issues are resolved with setup or permissions.

Support hours

Sunday – Thursday, 9:00 AM – 6:00 PM (BST)

Response time: Within one business day for WhatsApp and phone inquiries

For faster resolution, include your institution name, contact person, and module name when reporting an issue.

Sales and general inquiries? Go to Contact page

Report a support issue

Describe the problem — we'll open WhatsApp with your details ready to send.

FAQ

Common support questions

Answers to issues school staff ask most often.

I cannot log in to the CMS panel. What should I do?

Verify you are using the correct CMS URL and credentials from your school administrator. If your password was reset or your account is disabled, contact your school's system admin first, then reach SoftEdge if the issue persists.

A menu item is missing for my account.

Menus are controlled by role-based permissions. Your school administrator can grant access under Security & Users. Some modules may also be disabled per school configuration.

How do I report a bug or data issue?

Use the support form on this page, WhatsApp, or the Support Tickets module inside the CMS when logged in. Include your school name, module, and steps to reproduce the problem.

SMS messages are not sending.

Check remaining SMS balance on the dashboard, recipient numbers in the phone book, and the message status report. Some schools require SMS request approval before messages go out.

Can SoftEdge help with initial setup and training?

Yes. We provide implementation assistance, data migration guidance, and staff training. Use the Contact page or WhatsApp to discuss your school's needs.

What are your support hours?

Sunday – Thursday, 9:00 AM – 6:00 PM (BST). We aim to respond to WhatsApp and phone inquiries within one business day.

Need to talk now? WhatsApp +880 1749-254444 · +880 1749-254444

Ready to transform your school?

Join schools already using Academic Helper to streamline academics, finance, and communication — all in one place.

Request DemoSign In